What triggers a Vegabet document request?

Vegabet typically opens a verification check at three points: first withdrawal, a change of payment method, or a deposit pattern that sits outside the account’s usual activity. The request is not a penalty. It is a standard anti-money-laundering step, and the clock starts when the documents arrive, not when the email lands.

The practical delay comes from mismatched data. A driving licence with a middle name, a bank account registered to a maiden name, or a card topped up by a relative all create a review flag. Fix the mismatch before uploading anything else.

Which files pass Vegabet’s check first time?

Use a flat-bed scan or a well-lit phone photo of the original document. Screenshots of PDFs often fail because they crop the machine-readable zone at the bottom of an ID. The file should be JPG, PNG, or PDF, under the portal’s size limit, and readable without zooming.

• Photo ID: full page, all four corners visible, no glare across the face or dates.
• Proof of address: utility bill or bank statement dated within the last 90 days, showing name and address.
• Payment proof: card front and back with the middle digits covered, or a bank statement showing the last four digits.

Why does the same document get rejected twice?

Rejections usually repeat because the second upload repeats the first error. A common case is a bank statement downloaded as a web page printout; the filename ends in .html, and Vegabet’s system cannot read it. Save the statement as a PDF from the bank’s own export button, not from the browser’s print menu.

Another repeat failure is an expired address document. A council tax bill from 14 months ago is still a valid bill, but it is outside the 90-day window. Check the issue date before re-uploading. If the account name and the document name differ by a hyphen or an accent, add a short note in the support chat so the reviewer does not reject it on the name match alone.

What is the fastest fix when the upload portal stalls?

Close the tab, clear the browser cache, and log back into the vegabet cashier page. If the file picker spins without confirming, switch from mobile data to Wi-Fi and try a smaller PDF. The support team can accept a secure link to the same documents when the portal is down, but do not send unredacted card numbers in chat.

Keep a dated copy of every file you submit. If the review runs past 48 hours, reply to the same email thread with the reference number and the exact filename. That gives the agent a searchable trail and avoids a fresh queue entry.